Return Policy
Our commitment to customer satisfaction and sustainable practices
At Srizaz, we're committed to ensuring your complete satisfaction with our eco-lifestyle products while maintaining our dedication to sustainable practices. This Return Policy outlines the procedures and conditions for returns, exchanges, and repairs.
Table of Contents
Return Period
We accept returns within 30 days of the delivery date. This provides you with sufficient time to inspect and evaluate your purchase. For seasonal or special promotional items, the return period may vary and will be clearly indicated on the product page.
Our 30-day return policy reflects our confidence in the quality and durability of our sustainable products. We believe you'll love your eco-friendly purchases, but if for any reason you're not completely satisfied, we're here to help.
Return Process
To initiate a return, please follow these steps:
Contact Us
Email or call our customer service team to request a return authorization number (RA#).
Pack Items
Securely package the item(s) in the original packaging if possible.
Include Details
Include your RA# and order information with the return package.
Ship Return
Send the package to our returns address using a trackable shipping method.
Return Request
We process your return request and issue an RA# within 1-2 business days of receiving your request.
Return Shipping
You ship the item back to us. Shipping times vary depending on your location.
Return Processing
We inspect the returned item and process your return. This typically takes 1-3 business days after we receive your package.
Refund or Exchange
We issue your refund or process your exchange. Refunds may take 3-5 business days to appear in your account, depending on your payment method.
Return Conditions
To be eligible for a return, your item must be:
- In the original packaging, if possible
- Unused and in the same condition that you received it
- Accompanied by a proof of purchase
- Returned within the specified return period
We understand that you need to inspect the items, so opened packaging does not disqualify a return as long as the product is otherwise unused and in its original condition.
Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item and inform you of the status of your refund.
If approved, your refund will be processed to the original method of payment. Please allow 3-5 business days for the refund to be reflected in your account, depending on your payment provider's policies.
Refund options include:
- Full refund to your original payment method
- Store credit for future purchases (with an additional 10% bonus)
- Exchange for another item
We offer a 10% bonus on store credits as part of our commitment to reducing waste. By choosing store credit over a refund, you're helping us minimize the carbon footprint associated with return shipping and processing.
Exchanges
If you'd like to exchange an item for a different size, color, or product, please indicate this when you initiate your return. We'll process the exchange as soon as we receive your returned item.
For exchanges, we offer free shipping on the replacement item within the UK. International customers may need to pay additional shipping fees for the new item.
Repair Service
As part of our commitment to sustainability, we offer a repair service for our products. If your item is damaged or showing signs of wear after the return period, we encourage you to consider our repair service before replacing the item entirely.
Our repair service includes:
- Free assessment of the damaged item
- Complimentary repairs for manufacturing defects, regardless of when they appear
- Low-cost repairs for normal wear and tear or accidental damage
- Detailed care instructions to extend the life of your repaired item
To use our repair service, please contact our customer service team to receive instructions on how to send your item to our repair center.
Exceptions
Some items are non-returnable due to hygiene concerns or custom production. These include:
- Personal care items that have been opened
- Custom or personalized products
- Digital products or downloadable content
- Gift cards
- Sale items marked as "final sale"
Frequently Asked Questions
Yes, customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Yes, we accept returns for gifts. If you received an item as a gift, we can issue store credit for the value of the returned item. Please contact our customer service team for assistance with gift returns.
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or refund, and you won't need to pay for return shipping.
We strive to make our return process as sustainable as possible. We reuse packaging materials when appropriate, consolidate shipments to reduce carbon emissions, and offer repair services to extend product life. We also offset the carbon footprint of all return shipments through our partnership with environmental initiatives.
Contact Us
If you have any questions about our Return Policy, please contact us at:
Srizaz
11 Saint Nicholas Street
Bristol BS1 1UE
United Kingdom
Email: info@srizaz.world
Phone: +44 117 442 7932